Privacy & Shipping Policy – Ikay-SpoonsNG
1. Privacy Policy
At Ikay-SpoonsNG, your privacy is our priority. We are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data.
Information We Collect
- Personal Details: Name, email address, phone number, shipping address, and payment information.
- Order Information: Details about your purchases, order history, and preferences.
- Technical Data: IP address, browser type, and browsing behavior on our website.
How We Use Your Information
- To process orders and deliver your products efficiently.
- To personalize your experience by offering relevant products and promotions.
- To improve our website’s performance and functionality.
- To send you updates, promotions, and newsletters (you can opt out anytime).
Data Protection & Security
- We use secure encryption technologies to protect your data.
- We will never share, sell, or disclose your personal information to third parties without your consent unless required by law.
- Payment details are processed securely and are never stored on our servers.
Your Rights
- You have the right to access, update, or delete your personal information.
- You can request to unsubscribe from promotional emails at any time.
2. Shipping Policy
We are dedicated to delivering your kitchen essentials quickly, safely, and reliably. Here’s everything you need to know about our shipping process:
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- You will receive a confirmation email with tracking information once your order is shipped.
Shipping Options & Rates
- We offer standard and express shipping options.
- Shipping rates vary depending on your location and order size (calculated at checkout).
- Free shipping is available on orders above a specified amount (check promotions for details).
Delivery Time
- Domestic Orders: Delivered within 3–7 business days.
- International Orders: Delivered within 7–14 business days, depending on the destination and customs processing.
Order Tracking
- Once shipped, a tracking number will be provided via email.
- You can track your order directly through our website or the shipping carrier’s portal.
Shipping Delays
- While we strive to deliver on time, delays may occur due to weather, holidays, or customs.
- In case of delays, we will notify you immediately and work to resolve the issue quickly.
Damaged or Lost Items
- If your order arrives damaged or is lost during transit, contact us within 48 hours of receiving your delivery confirmation.
- We will either replace the item or issue a full refund as per your request.
3. Contact Us
If you have any questions or concerns about your privacy or shipping, feel free to contact us:
📧 Email: support@ikayspoonsng.com
📞 Phone: +234 7032045974
📍 Address: Osun Nigeria
Your satisfaction and trust are our top priorities. Thank you for choosing Ikay-SpoonsNG—where quality meets reliability.
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